[KB63363903] – How to Fix “Something Went Wrong. Sorry, We Ran into a Problem”?

When you’re trying to install Microsoft Office 2019 or Office 2021 or Microsoft 365 on your Windows 11 or windows 10 PC and the Office installation fail with error “Something went wrong. Sorry, we ran into a problem”. Go online for fresh help or chat with us for immediate results to fix this “Something went wrong. Sorry, we ran into a problem” error.

“Something went wrong. Sorry, we ran into a problem”

Below given way to resolve the Office installation problems

  1. Temporarily disable any third- party Antivirus or Firewall program before starting the Office 365/2021/2019 installation.
  2. Install all available Windows 11 and windows 10 Updates.
  3. Update Windows 11 and windows 10 to its rearmost interpretation.

[KB63363903] – Steps to break “Something went wrong. Sorry, we ran into a problem” in Office installation

Step1 – How to remove all former Office program lines?

  1. Download the Microsoft Support and Recovery Assistant mileage.
  2. When the download is completed double click to run theSetupProd_OffScrub.exe (https//aka.ms/ SaRA- officeUninstallFromPC) operation
  3. Click Install to install the Microsoft recovery tool.
  4. When the installation is completed, click Agree and also click Yes.
  5. stay until the’ Microsoft Support and Recovery Assistant’ troubleshooting the issue.
  6. Select the checkbox, at the left wing of the Office product name to elect all the installed Office products and click Next.

Step 2 – SFC Scan to Fix “Something went wrong. Sorry, we ran into a problem” Error

Form Windows Component Store & System Files.

  1. Open Command Prompt as director.
  2. In command prompt give the following command and press Enter


SFC Scan

still, execute the following command

If you find inconsistencies after the checkup.DISM/ Online/ Cleanup- Image/ StartComponentCleanup

Go ahead and install Office 365/2021/2019, If still issue persist, we need to reset the windows 11 or windows 10 OS.

Disclaimer: We recommend you to do the reverse up before we do this way, during reset Windows 11 and windows 10 installation means that all your lines and settings will be lost during the reset process.

How to reset Windows 10 PC?

  1. Select Start> Settings> System> Recovery. Open Recovery settings.
  2. Next to Reset this PC, elect Reset PC. also choose from the options and/ or settings in the table below.

How to reset Windows 11 PC?

  1. Select Start> Settings> System> Recovery. Open Recovery settings.
  2. Next to Reset this PC, elect Reset PC.

In conclusion,

If you’re still not suitable to resolve this error” commodity went wrong. Sorry, we ran into a problem” after performing these styles. We suggest you to communicate with our experts, I’m sure they will suggest the stylish results to resolve this error fully. You can also visit our website for further information.

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Got Any Question?

Q. 1 : Can I upgrade office version for free?

Office updates remain free whereas office upgrade is a change of version. Normally office 365, being a subscription based version allows you the free upgrades but standalone products do not allow change of version for free. Life time get the security patches for free for life time but not the change of versions.

Q. 2 : How long a free support is valid for office products?

In general, the Manufacturer says 60 days free support applicable for the office products. Although the service depends on the type of issues.

Q. 3 : What is the difference between Office 365 subscription and Office standalone?

Office product suites are released as subscription based versions and standalone proudcts. The subscription versions contain recurring fee for the licensing wheras the standalone product is a one off payment.